FREE Worldwide Shipping

All packages shipped out will be via a trackable method. Once our shipping company forwards the tracking number to us, we will in turn send you the tracking number via email. Please see below for the estimated shipping times to your country/region.

Estimated shipping times:

1. a) United States, United Kingdom, Canada, Spain, France, Korea, Taiwan, China, Japan, Singapore, Malaysia, Australia/New Zealand ~ 8 to 14 business days.
2. b) Brazil, Mexico, Venezuela, Norway, Sweden, Denmark, Finland, Netherlands, Germany, Philippines, Indonesia, India, Turkey, Saudi Arabia, Jordan, Bahrain, United Arab Emirates, and to all other countries ~  to 20-30 business days.
3. c) Lebanon, Colombia, Dominican Republic, Kuwait, Russia, South Africa ~ 20 to 49 business days.

Important note: Please note that all estimated shipping times stated are based on normal conditions. Every once in a while, we do experience heavy international shipping volumes, especially during the holiday seasons. Also, do note that customs in some countries do take longer times to clear and scan incoming packages, which explains for the difference in the estimated shipping times stated above.

Express Shipping by DHL, FedEx, Aramex, UPS or equivalent (4-7 days):

Velluto Rosso offers expedited shipping for a flat fee of $29.99 US via DHL Express. Once your item is shipped, you will receive an email from us, which includes your tracking link. Delivery time for DHL is usually between 4 to 7 days from the shipped date. Please allow 1 to 3 BUSINESS DAYS handling time. If you have any questions, please send us an email at support@vellutoroso.com

Order Processing times:

Please note that Order processing time must be added on to shipping times, to get the total time taken for you to receive an order upon placing it. Order processing time is between 3-5 business days, and is used to check your order for quality assurance, packing, printing of shipping labels, and forwarding it to our shipping company for dispatch.

Order cancellations
We will not be able to cancel orders once it has begun to be processed. As a general rule of thumb, if you do not email us within 5 hours of placing an order, there is a high chance that we will not be able to cancel it. Nonetheless, do drop us an email at support@vellutoroso.com  as soon as possible if you would like to cancel your order.

Orders that are unable to be delivered

All packages that are refused, unclaimed from the local post office, undeliverable as addressed because you input the wrong name or address when you placed your order, will not be our responsibility. We reserve the right to charge a restocking and shipping fee of 30-50% of an item's value if that happens. So please do remember to check your address carefully when you place an order. :)

Separate packages

If your received package seems to be missing any items, please do not worry! We do ship orders in multiple/separate packages every now and then, due to weight restrictions and also to facilitate faster shipping once an item is located in our warehouse. Simply drop us an email at support@vellutoroso.com and we'll take care of it right away. :)

Order Tracking