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FAQ
Velluto Rosso is a fashion brand founded in 2015 in the UK by Karyna Whitmore. We create timeless, elegant womenswear designed to empower confidence and individuality. You can read our full story and meet the team here
We ship worldwide
INTERNATIONAL DELIVERY INFO
Standard shipping:ย 8-10 Days;
Express shipping:ย 4-7 Days;
Read more in ourย Shipping Policy
30-DAY RETURN POLICY FOR DEFECTIVE ITEMS
We accept returns of DEFECTIVE ITEMS within 30 days of the date of purchase. If 30 days have gone by since your purchase and the item arrived without defects and in size you've ordered, unfortunately, we can't offer you a refund or exchange.
We do not accept returns for items that have been custom-made or tailored to the customer's specific measurements. Since these products are created to meet your individual requirements, they cannot be resold. We encourage you to carefully verify your measurements before placing an order for custom items.
Read more in our Return & Refund Policy
Yes. When we dispatch your order for delivery you will receive a unique tracking number by email.
EXPRESS Shipping by DHL, FedEx, Aramex, UPS or equivalent
Estimatedย shipping time by express method: 4-7 days.
Express shipping costs fromย US $19.99ย per item, depending on the country it is being shipped to.
- We offer full refund if the order is cancelled within 24 hours of your purchase.
- Once you decide to cancel the order.ย For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.
- We will NOT accept order cancellation request if the orders have been shipped.
Contact us via email support@vellutoroso.com