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FAQ
Velluto Rosso is a fashion brand founded in 2015 in the UK by Karyna Whitmore. We create timeless, elegant womenswear designed to empower confidence and individuality. You can read our full story and meet the team here
We ship worldwide
INTERNATIONAL DELIVERY INFO
Standard shipping: 8-10 Days;
Express shipping: 4-7 Days;
Read more in our Shipping Policy
Returns accepted within 30 days for defective items or size discrepancies.
Custom-made items are non-returnable.
In other cases, we may offer store credit instead of a refund (valid 12 months).
Read more in our Return & Refund Policy
Yes. When we dispatch your order for delivery you will receive a unique tracking number by email.
EXPRESS Shipping by DHL, FedEx, Aramex, UPS or equivalent
Estimated shipping time by express method: 4-7 days.
Express shipping costs from US $19.99 per item, depending on the country it is being shipped to.
- We offer full refund if the order is cancelled within 24 hours of your purchase.
- Once you decide to cancel the order. For orders cancelled after 24 hours of purchase but have not been shipped, we will offer partial refund after charging a 15% cancellation fee.
- We will NOT accept order cancellation request if the orders have been shipped.
Contact us via email support@vellutoroso.com